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Company Strapline
AVANA Services
AVANA Services delivers Transformation and Managed Services with your business results and customer experience as our number one priority.
Company Strapline
IT Transformation
AVANA Services design and deliver your Transformation, allowing you to focus on what you do best...
IT Transformation
Managed Services
managed services
AVANA Services delivers bespoke Managed Services with Customer Satisfaction as our benchmark for success.
Managed Services
Resource Augmentation
Resource Augmentation
AVANA Services can provide skilled dedicated resources to meet your business demand.
Resource Augmentation
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AVANA provides consultancy and managed service solutions to our clients.

We pride ourselves on bringing a unique blend of experience, drive and customer focus to delivering Transformation and Managed Services for our clients. We offer tailored solutions that meet our client’s needs.

Our People

Our people are our biggest asset, therefore we naturally invest the most time and effort in them.

Everyone who works for AVANA is carefully chosen to ensure they represent our culture and our commitment to customer satisfaction.

All our team have the right support, knowledge and tools required in order to succeed.

Our Processes

Our processes are the foundations to enabling a long term and successful partnership with our customers.

AVANA leverages years of experience delivering first class operating models into small, medium and large organisations.

We design bespoke processes that align with each customer’s unique business needs based on the ITIL framework.

Our Training

We’re always evolving to challenge our teams to provide the highest level of customer service to all our clients.

AVANA have built an extensive library of role specific training courses to guarantee a consistent and repeatable approach.

After all, practice makes perfect and perfection drives customer satisfaction.

Our Culture

What is Culture? At AVANA we believe culture is not just a word but a balance between quality of work and quality of life.

Having the right balance means we get the most out of our teams and our teams get the most out of us.

The AVANA IT team strive to always do the right thing and never cut corners.


No hidden surprises!




Value Driven


Customer Focused


Our Successes…

Just a little of what we have achieved for our clients

Service Acquisition

The team were responsible for managing the Service Delivery elements of the 4th largest FMCG sector acquisition in history.
The project was delivered on schedule with no impact to the business.

Major Transformation saving €150M

The team were instrumental in delivering a 3 year transformation programme for the 2nd largest brewing and beverage company in the world, achieving £150M of operational savings.

Divestment of large drinks Manufacturers

The team were involved in the divestment of 2 major operating companies which included the carving out of complex ServiceNow and SAP implementations.

Regional to Center Office Transformation

One of our most recent successes was the design and delivery of a Centralised Operating Model from a regional (in-country) setup to improve performance and customer satisfaction, whilst also improving ROI.

Outsourced Service Desk, Service Operations & Service Management

Successfully managed a fully outsourced Service solution for a large manufacturing client. The scope included supporting 30 countries, 20+ languages and around 10,000 users.

Outsourcing Partner Transition

Despite the challenges of a global pandemic and working from home the team successfully transitioned a new offshore Service Management and Infrastructure support partner and went live all within 3 months!

…a little of what we know a LOT about…
Amazon Connect
BMC Remedy

Don’t focus on Service Delivery,
focus on customer experience…


This could be the start of a great new partnership

AVANA Services Limited