AVANA provides consultancy and managed service solutions to our clients.
We pride ourselves on bringing a unique blend of experience, drive and customer focus to delivering Transformation and Managed Services for our clients. We offer tailored solutions that meet our client’s needs.
Our people are our biggest asset, therefore we naturally invest the most time and effort in them.
Everyone who works for AVANA is carefully chosen to ensure they represent our culture and our commitment to customer satisfaction.
All our team have the right support, knowledge and tools required in order to succeed.
Our processes are the foundations to enabling a long term and successful partnership with our customers.
AVANA leverages years of experience delivering first class operating models into small, medium and large organisations.
We design bespoke processes that align with each customer’s unique business needs based on the ITIL framework.
We’re always evolving to challenge our teams to provide the highest level of customer service to all our clients.
AVANA have built an extensive library of role specific training courses to guarantee a consistent and repeatable approach.
After all, practice makes perfect and perfection drives customer satisfaction.
What is Culture? At AVANA we believe culture is not just a word but a balance between quality of work and quality of life.
Having the right balance means we get the most out of our teams and our teams get the most out of us.
The AVANA IT team strive to always do the right thing and never cut corners.
No hidden surprises!
The team were responsible for managing the Service Delivery elements of the 4th largest FMCG sector acquisition in history.
The project was delivered on schedule with no impact to the business.
Major Transformation saving €150M
The team were instrumental in delivering a 3 year transformation programme for the 2nd largest brewing and beverage company in the world, achieving £150M of operational savings.
Divestment of large drinks Manufacturers
The team were involved in the divestment of 2 major operating companies which included the carving out of complex ServiceNow and SAP implementations.
Regional to Center Office Transformation
One of our most recent successes was the design and delivery of a Centralised Operating Model from a regional (in-country) setup to improve performance and customer satisfaction, whilst also improving ROI.
Outsourced Service Desk, Service Operations & Service Management
Successfully managed a fully outsourced Service solution for a large manufacturing client. The scope included supporting 30 countries, 20+ languages and around 10,000 users.
Outsourcing Partner Transition
Despite the challenges of a global pandemic and working from home the team successfully transitioned a new offshore Service Management and Infrastructure support partner and went live all within 3 months!